Frequently Asked Questions (FAQ) – DentaLab

What are the advantages of becoming a member?

By becoming a member of dentalab.com.tr, you can add your favorite products to your favorites, review the products you have purchased, track your order status, manage your cancellation/return processes, and benefit from member-only campaigns.

How can I sign up?

You can quickly create a membership by clicking the “My Account” icon in the upper right corner of the homepage or the “Sign Up” link in the footer section.

Can I shop without becoming a member?

Yes, you can place an order on our website as a guest. However, membership provides advantages such as a favorites list, campaigns, and fast order tracking.

I forgot my password, how can I create a new one?

By clicking the “Forgot My Password” option in the “My Account” area, you can create a new password via the link that will be sent to your email address.

I can’t log in, what should I do?

If you still can’t log in even though your information is correct, you can create a support request by filling out the form on the “Contact” page.

How can I change my membership information and password?

After logging in, you can update your profile and password information from the “My Account” menu.

Can I change my registered email address?

The registered email address cannot be changed. You can create a new membership with a different email address.

How do I edit my address information?

From the “My Account > Address Book” section, you can update your existing addresses or add a new address.

How can I cancel my membership?

You can request membership cancellation from the My Account section, or you can send it to us via the “Contact” form.

I can’t find the product I’m looking for, what should I do?

You can search for products using keywords in the on-site search field; you can also make use of the “Frequently Asked Questions” and category filters.

Do you have a physical store?

We currently provide services only through our online store.

How can I stay informed about the deals on dentalab.com.tr?

If you give permission during membership, we will share campaigns and updates via email. If you wish, you can also subscribe through the “E‑Newsletter” section on the homepage.

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